Zee11 Privacy Policy | UK GDPR-Compliant Data Protection

Zee11, operated by ZENN10 LTD and powered by Exenni Solutions (PVT) LTD, is committed to protecting the privacy and personal data of all users. This Privacy Policy explains how we collect, use, store, and protect information for both buyers and sellers using our UK-based multi-vendor marketplace.

By using Zee11, you consent to the practices described in this policy.

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1. Information We Collect

Zee11 collects the following types of information:

1.1 Buyer Information:

• Name, email address, phone number

• Shipping and billing addresses

• Payment information (processed via Stripe, PayPal, or other gateways; no sensitive card info stored)

• Order history and product preferences

1.2 Seller Information:

• Name, business name, and government-issued ID

• Business registration documents

• Bank account information for payouts

• Verification and compliance documentation

1.3 Technical Information:

• IP address, device type, browser type, and operating system

• Usage data including pages visited, clicks, and session duration

• Cookies and tracking technologies (see Cookie Policy)

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2. How We Use Your Information

Zee11 uses collected data for:

• Processing orders and payments securely

• Managing user accounts and verifying sellers

• Providing buyer protection and dispute resolution

• Sending service notifications and support responses

• Improving website performance and user experience

• Marketing and analytics via Google Analytics and Meta Pixel (with consent)

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3. Data Sharing and Third Parties

Zee11 does not sell your personal information. Data may be shared with:

• Payment processors (Stripe, PayPal, etc.) to complete transactions

• Verified sellers for order fulfillment

• Logistics partners (e.g., SKYLINK Distributors LTD) for shipping purposes

• Legal authorities if required by law or for fraud prevention

Third-party cookies and analytics tools are used strictly for operational, analytical, and marketing purposes.

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4. Data Retention

• Buyer and seller data is retained for as long as accounts are active or as needed to comply with legal obligations.

• Verification documents, transaction records, and account history are stored securely and only accessible by authorized personnel.

• Users can request account closure or data deletion in accordance with GDPR rights.

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5. User Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to certain processing activities

• Withdraw consent for cookies or marketing communications

• Receive your data in a portable format

Requests can be submitted via support@zee11.com. Zee11 will respond within a reasonable timeframe, typically 30 days.

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6. Security Measures

Zee11 implements strict security protocols to protect personal data:

• Encryption for data transmission (HTTPS)

• Secure storage of sensitive information

• Limited access to authorized personnel only

• Regular system monitoring and security audits

Despite these measures, Zee11 cannot guarantee complete protection from cyber threats or unauthorized access.

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7. Cookies and Tracking

• Zee11 uses cookies, Google Analytics, and Meta Pixel to improve your experience and provide relevant content.

• Users may manage or disable cookies via their browser settings.

• For more details, see our Cookie Policy.

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8. Children’s Privacy

Zee11 does not knowingly collect data from users under 18. Buyers and sellers must be at least 18 years old or have legal parental/guardian consent.

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9. Updates to This Privacy Policy

Zee11 reserves the right to update this Privacy Policy at any time. Updates will be effective immediately upon posting. Users are encouraged to review this page periodically.

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10. Contact Information

For privacy inquiries or GDPR-related requests:

• Email: support@zee11.com

• Help Center: Accessible via your account dashboard

Zee11 is committed to transparency, data protection, and compliance with UK GDPR for all buyers and sellers.